Last updated: August 20, 2026
Overview
This website is operated by Nestivox. Throughout the Site, the terms “we,” “us,” and “our” refer to Nestivox.
Nestivox provides this website, including all information, tools, products, and services available through it, to you on the condition that you accept these Terms of Service (“Terms”), together with any additional policies referenced in them.
By visiting our Site, creating an account, purchasing a product, or otherwise using our services, you agree to be bound by these Terms. They apply to all users of the Site, including visitors, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using the Site. If you do not agree to them, you must not access the Site or use our services.
Any new features, products, or tools added to the Site will also be subject to these Terms. We may update these Terms by publishing a revised version on this page. Your continued use of the Site after changes are published constitutes your acceptance of those changes, where permitted by applicable law.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence. If you allow a minor dependent to use the Site, you confirm that you have the legal authority to give them permission to do so.
You may not use our products or services for any illegal or unauthorised purpose. You must comply with all laws and regulations that apply to you, including intellectual property and copyright laws.
You must not upload, transmit, or distribute viruses, worms, malware, or other harmful code through the Site.
A breach of these Terms may result in the suspension or termination of your access to the Services.
2. General Conditions
We reserve the right to refuse or restrict access to the Services where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or a violation of these Terms.
Content you submit through the Site, excluding payment information, may be transmitted across different networks and adapted to meet the technical requirements of connecting networks or devices. Payment information is encrypted during transmission.
You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any part of the Site or Services without our prior written permission.
Headings are included for convenience and do not affect the meaning or interpretation of these Terms.
3. Information on the Site
We make reasonable efforts to ensure that information on the Site is accurate, complete, and current. However, some information may occasionally contain errors or become outdated.
Information provided on the Site is intended for general informational purposes. Where appropriate, you should consult more complete or current sources before relying on it to make an important decision.
The Site may include historical information that is provided for reference only.
We may update or change Site content at any time. Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
4. Changes to Services and Prices
Product prices may change without notice. Any price change will not affect an order that we have already accepted, except where the original price resulted from an obvious error.
We may modify, suspend, or discontinue all or part of the Site or Services. Where reasonably possible, we will provide appropriate notice of material changes.
We will not be liable for changes, interruptions, or discontinuation of the Services except where liability cannot legally be excluded.
5. Products and Services
Certain products or services may be available exclusively through the Site and may have limited quantities. Returns and exchanges are handled according to our Return & Refund Policy.
We make reasonable efforts to display product images, colours, dimensions, and other details accurately. However, colours may appear differently depending on your screen, device, brightness settings, and display calibration.
We may limit the sale of products or services to particular people, households, geographic regions, or jurisdictions where reasonably necessary or legally required. We may also limit the quantity of products available for purchase.
Product descriptions, availability, and prices may be changed without notice. We may discontinue a product at any time.
All offers made through the Site are void where prohibited by law.
Nothing in these Terms excludes or limits any statutory rights you may have concerning the quality, description, fitness, or safety of products purchased from us.
6. Orders, Billing, and Account Information
We reserve the right to refuse, limit, or cancel an order where reasonably necessary. This may include orders that:
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Contain incorrect pricing or product information
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Appear fraudulent or unauthorised
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Exceed purchase or inventory limits
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Cannot be delivered to the address provided
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Appear to have been placed by an unauthorised reseller or distributor
Restrictions may apply to orders placed using the same customer account, payment method, billing address, or delivery address.
If we change or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number supplied when the order was placed. If we cancel an order after payment has been collected, we will issue an appropriate refund.
You agree to provide current, complete, and accurate order and account information. You are responsible for updating your email address, payment information, and other account details when necessary.
For information about returns and refunds, please review our Return & Refund Policy.
7. Optional Third-Party Tools
We may provide access to tools, integrations, or services operated by third parties that we do not own, control, or monitor.
These third-party tools are provided on an “as available” basis. Your use of them is at your own discretion and may be governed by separate terms and privacy policies issued by their providers.
We are not responsible for third-party tools except to the extent that liability cannot be excluded under applicable law.
We may introduce new tools, features, and services in the future. Unless otherwise stated, they will also be subject to these Terms.
8. Third-Party Links
The Site may include links to websites, content, products, or services operated by third parties.
We are not responsible for reviewing or verifying the accuracy, security, or practices of third-party websites. The inclusion of a link does not necessarily mean that Nestivox endorses the third party or its services.
We are not responsible for losses or damages arising from your use of third-party websites, products, or services, except where applicable law provides otherwise.
Please review the relevant third party’s policies and terms before completing a transaction. Questions or complaints concerning a third-party product or service should be directed to that third party.
9. Reviews, Feedback, and Other Submissions
If you submit reviews, comments, ideas, suggestions, photographs, or other materials to us (“Submissions”), you confirm that you have the right to provide them.
Unless otherwise agreed in writing, you grant Nestivox a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, translate, distribute, and display your Submissions for purposes related to operating, improving, and promoting our business and Services.
This licence does not transfer ownership of your Submissions to Nestivox.
We are not obligated to:
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Keep unsolicited Submissions confidential
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Pay compensation for unsolicited Submissions
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Publish or use a Submission
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Respond to a Submission
We may monitor, edit, refuse, or remove content that we reasonably consider unlawful, abusive, offensive, misleading, defamatory, obscene, or in violation of these Terms or another party’s rights.
Your Submissions must not:
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Violate intellectual property, privacy, publicity, or other rights
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Contain unlawful, abusive, defamatory, or obscene material
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Include malware or harmful code
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Use a false identity or misleading email address
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Misrepresent the origin or authorship of the content
You are responsible for the content and accuracy of your Submissions.
10. Personal Information
The collection and use of personal information through the Site are governed by our Privacy Policy.
11. Errors and Inaccuracies
The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to:
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Product descriptions
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Pricing
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Promotions and offers
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Delivery charges
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Delivery estimates
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Product availability
We may correct errors, update information, or cancel an affected order where information is inaccurate, including after an order has been submitted.
If we cancel an order after payment has been collected, we will issue an appropriate refund.
We are not obligated to update every piece of information immediately unless required by law. A displayed update date does not necessarily mean that all Site content was changed on that date.
Nothing in this section limits your statutory consumer rights.
12. Prohibited Uses
You must not use the Site, its content, or the Services:
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For an unlawful or fraudulent purpose
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To encourage others to participate in unlawful acts
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To violate applicable laws or regulations
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To infringe our intellectual property rights or the rights of others
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To harass, threaten, abuse, defame, discriminate against, or harm another person
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To submit false, deceptive, or misleading information
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To upload or transmit malware, viruses, or harmful code
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To collect or track another person’s personal information without authority
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To spam, phish, scrape, crawl, or otherwise misuse the Site
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To publish obscene or unlawful content
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To interfere with or bypass security features
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To disrupt the operation of the Site, Services, or connected networks
We may suspend or terminate your access to the Site or Services if you violate these restrictions.
13. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that the Site will always be available, uninterrupted, secure, or free from errors. We may temporarily suspend access for maintenance, security, operational, or other legitimate reasons.
To the extent permitted by law, the Site and Services are provided on an “as available” basis. However, this does not affect any warranties, guarantees, or consumer rights that cannot legally be excluded.
To the maximum extent permitted by law, Nestivox and its directors, employees, affiliates, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or Services.
Nothing in these Terms excludes or limits liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Breach of rights that cannot legally be excluded
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Any other liability that applicable law does not allow us to exclude or limit
Where liability may legally be limited, our liability will be limited to the maximum extent permitted by applicable law.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Nestivox and its affiliates, directors, employees, contractors, licensors, suppliers, and service providers from third-party claims arising directly from:
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Your material breach of these Terms
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Your unlawful use of the Site or Services
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Your violation of another party’s rights
This section does not apply where the claim results from our own negligence, unlawful conduct, or breach of these Terms.
15. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or removed from the Terms where necessary.
The remaining provisions will continue to be valid and enforceable.
16. Termination
These Terms remain effective until terminated by either you or us.
You may terminate your agreement with us by ceasing to use the Site and notifying us that you no longer wish to use the Services.
We may suspend or terminate your access if we reasonably believe that you have materially breached these Terms, used the Services unlawfully, or created a security or fraud risk.
Any rights, responsibilities, or liabilities that arose before termination will continue where their nature requires them to survive.
Termination does not affect any outstanding payment obligations or statutory rights.
17. Entire Agreement
These Terms, together with the policies and rules referenced in them, constitute the entire agreement between you and Nestivox concerning your use of the Site and Services.
They replace any previous agreements, communications, or proposals concerning the same subject matter, whether written or oral.
If we do not enforce a provision immediately, this does not mean that we waive our right to enforce it later.
Nothing in this section excludes terms or rights that apply under mandatory consumer law.
18. Governing Law
These Terms and any separate agreements through which we provide Services are governed by the laws of England and Wales.
If you are a consumer, this choice of law does not prevent you from relying on mandatory consumer protections available under the laws of the country in which you normally reside.
Any dispute may be brought before the courts that have jurisdiction under applicable law.
19. Changes to These Terms
You can review the current version of these Terms at any time on this page.
We may update, change, or replace part of these Terms by publishing a revised version on the Site. When appropriate, we may also notify you of significant changes.
Changes will apply from the date the revised Terms are published unless otherwise stated. Your continued use of the Site after that date constitutes acceptance of the revised Terms, where permitted by law.
20. Contact Information
If you have questions about these Terms of Service, contact us at:
Email: support@nestivox.com
Postal address: 34 Eastbourne Road, London, SW17 9EG, United Kingdom