We want you to feel confident shopping with Nestivox. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the item must:
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Be unused and in the same condition in which it was received
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Include all original tags, components, and accessories
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Be returned in its original packaging
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Be accompanied by a receipt or other proof of purchase
How to Request a Return
To begin a return, contact us at support@nestivox.com with your order number and the reason for your request.
If your return is accepted, we will provide a return shipping label and instructions explaining where and how to send your package. Items returned without contacting us and receiving approval in advance will not be accepted.
If you have any questions about a return, please contact us at support@nestivox.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately at support@nestivox.com.
Please include your order number, a brief description of the issue, and clear photographs where applicable. We will review the information and work with you to resolve the problem as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods, such as food, flowers, or plants
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Custom-made, personalized, or special-order products
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Personal care products
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Hazardous materials, flammable liquids, or gases
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Gift cards
Unless otherwise required by applicable law, sale items are also not eligible for return.
Please contact us before returning an item if you are unsure whether it is eligible.
Exchanges
The fastest way to receive a different item is to return your original purchase. Once the return has been accepted, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being delivered within the European Union, you have the right to cancel or return it within 14 days of receiving it, without providing a reason.
The item must be returned unused, in the same condition in which it was received, with all original tags and packaging, where applicable. You will also need to provide a receipt or other proof of purchase.
This policy does not limit any additional rights available to you under applicable consumer protection laws.
Refunds
We will notify you once we have received and inspected your return. We will then confirm whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@nestivox.com.