Last updated: August 20, 2026
At Nestivox, we aim to prepare and dispatch your order as soon as possible after your payment has been successfully confirmed.
Shipping Destinations
We offer worldwide shipping.
Our products may be dispatched from different fulfilment locations, including the United States, Europe, China, and Australia. The dispatch location depends on the product ordered, its availability, and your delivery destination.
If your order includes multiple products, they may be shipped separately and arrive in more than one package.
Shipping Cost
We provide free standard shipping on all orders.
Estimated Delivery Times
Most international orders arrive within approximately 7–14 business days after dispatch. However, delivery may take up to 20 business days depending on the shipping method, destination, and customs process.
Estimated delivery times by shipping method are:
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USPS: approximately 1–5 business days
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ePacket: approximately 7–15 business days
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EMS: up to 20 business days
Business days do not include weekends or public holidays.
The shipping method used for your order will depend on the product, dispatch location, and delivery destination. The available carrier may differ from those listed above.
International Orders and Customs
International delivery times cannot be guaranteed because customs clearance procedures vary between countries.
Your package may be delayed by factors outside our control, including:
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Customs inspections or processing
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Flight or transportation disruptions
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Severe weather
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Public holidays
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High seasonal shipping volumes
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Local postal service delays
Customs duties, import taxes, or other local charges may apply depending on the rules of your destination country. These charges are determined by local authorities and are not controlled by Nestivox.
Delivery Delays
Delivery estimates are provided as guidance and are not guaranteed. Please allow additional time during holidays, periods of high demand, or unexpected transportation and customs delays.
If your order is taking significantly longer than expected, contact us at support@nestivox.com, and we will help you check its status.
Changing Your Delivery Address
If you need to change your delivery address, contact us immediately at support@nestivox.com.
We can only update an address before the order has been dispatched. Once a package has been shipped, we cannot guarantee that its delivery address can be changed.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible at support@nestivox.com.
We will try to cancel the order if it has not yet been dispatched. Once an order has been shipped, it can no longer be cancelled. After receiving the order, you may request a return in accordance with our Return & Refund Policy.
Contact Us
If you have questions about shipping or need assistance with an order, contact us at:
Email: support@nestivox.com
Postal address: 34 Eastbourne Road, London, SW17 9EG, United Kingdom