Privacy policy

Last updated: August 20, 2026

This Privacy Policy explains how Nestivox (“Nestivox,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from nestivox.com (the “Site”), or otherwise communicate with us. The Site and related services are collectively referred to as the “Services.”

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose personal information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will publish the revised Privacy Policy on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

How We Collect and Use Personal Information

To provide and improve our Services, we collect personal information from several sources. The information we collect depends on how you interact with Nestivox and the Site.

We may use your personal information to:

Process and fulfil your orders
Provide and improve our Services
Communicate with you
Provide customer support
Detect and prevent fraud or misuse
Comply with legal obligations
Enforce our Terms of Service and other policies
Protect our rights and the rights of our customers and others

Personal Information We Collect

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information You Provide Directly

Information you submit directly through our Services may include:

Contact information, such as your name, address, telephone number, and email address
Order information, such as your name, billing address, delivery address, payment confirmation, email address, and telephone number
Account information, such as your username, password, security details, and other information used to maintain or protect your account
Customer support information, including any details you provide when contacting us or submitting a request through the Site

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but doing so may prevent you from accessing or using some features.

Information About Your Use of the Site

We may automatically collect information about how you access and interact with the Services. We refer to this information as “Usage Data.”

Usage Data may include:

Device and browser information
Network connection information
IP address
Pages viewed and actions taken on the Site
Information about your interaction with our Services

We may collect this information using cookies, pixels, web beacons, and similar technologies.

Information Obtained from Third Parties

We may also receive personal information from third parties that provide services on our behalf, including:

Shopify and other companies that support the operation of our store
Payment processors that collect and process payment details, such as card information and billing details
Delivery, fulfilment, and logistics providers
Analytics, advertising, and marketing partners
Customer support and technical service providers

When you visit the Site, open or interact with our emails, or engage with our advertisements, we and the third parties we work with may automatically collect certain information using tracking technologies such as pixels, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. Please also review the section titled “Third-Party Websites and Links.”

How We Use Personal Information

Providing Products and Services

We use your personal information to perform our contract with you and provide the Services you request. This includes:

Processing payments
Fulfilling and delivering orders
Sending notifications about purchases, accounts, returns, refunds, exchanges, and other transactions
Creating and managing customer accounts
Arranging delivery
Facilitating returns and exchanges
Providing features associated with your account

Marketing and Advertising

We may use your personal information for marketing and promotional purposes. This may include:

Sending marketing or promotional communications by email, text message, or post
Personalising the Site and your shopping experience
Showing advertisements for products or services on our Site or other websites
Measuring the effectiveness of our marketing activities

Where required by law, we will obtain your consent before sending marketing communications or using your information for certain advertising purposes.

If you are located in the European Economic Area (“EEA”), we may process personal information for marketing based on our legitimate interest in promoting our products and Services under Article 6(1)(f) of the General Data Protection Regulation (“GDPR”), where permitted by law.

Security and Fraud Prevention

We use personal information to detect, investigate, and respond to suspected fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your login details secure. Please do not share your password or other access information with anyone. If you believe your account has been compromised, contact us immediately.

For EEA residents, this processing is based on our legitimate interest in protecting our Site, business, and customers under Article 6(1)(f) of the GDPR.

Communication and Service Improvement

We use personal information to:

Respond to your questions and requests
Provide customer support
Maintain our relationship with you
Understand how customers use our Services
Improve the functionality and performance of the Site

For EEA residents, this processing may be based on our legitimate interest in providing effective customer service and improving our Services under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, Nestivox uses cookies and similar technologies on the Site.

Cookies help us:

Operate and secure the Site
Remember your actions and preferences
Understand how visitors use the Site
Improve and optimise our Services
Personalise content and advertising
Measure the performance of our marketing activities

For information about cookies used by Shopify, please review Shopify’s Cookie Policy.

Most browsers accept cookies automatically. You can change your browser settings to remove or reject cookies. Please note that blocking cookies may affect your experience and cause certain Site features to function incorrectly or become unavailable.

Blocking cookies may not completely prevent information from being shared with third parties, including advertising partners.

Global Privacy Control

Our Site recognises the Global Privacy Control (“GPC”) signal, which may allow you to opt out of certain uses or disclosures of your personal information.

If we receive a GPC signal from your browser or device, we will treat it as a valid request to opt out of sharing or targeted advertising for that browser or device. If we can associate the device with your Shopify account, we may also apply the request to that account.

You can learn more at the Global Privacy Control website.

Other than GPC, we do not currently respond to other “Do Not Track” signals sent by browsers or devices.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to provide our Services, fulfil our contractual obligations, operate our business, comply with the law, or protect our rights.

This may include disclosure:

To service providers that perform services on our behalf, including payment processors, delivery providers, fulfilment partners, IT providers, analytics providers, cloud storage providers, and customer support providers
To business and marketing partners that help us provide services or advertise our products
When you request, direct, or consent to the disclosure, such as when information is shared with a delivery provider or through a social media integration
To our affiliates or companies within our corporate group
In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy
To comply with legal obligations, subpoenas, court orders, search warrants, or similar lawful requests
To enforce our Terms of Service or other agreements
To protect Nestivox, our Services, our customers, and others

Our business and marketing partners process personal information according to their own privacy policies.

Categories of Information Disclosed

During the preceding 12 months, we may have disclosed the following categories of personal information:

Category of personal information	Examples	Categories of recipients
Identifiers	Name, email address, telephone number, delivery address, and account information	Service providers, payment processors, fulfilment partners, marketing partners, and affiliates
Customer records	Contact, billing, order, and account information	Service providers, payment processors, fulfilment partners, and affiliates
Commercial information	Purchases, shopping activity, returns, and customer support information	Service providers, fulfilment partners, marketing partners, and affiliates
Internet or network activity	Usage Data, browser information, and interactions with the Site	Analytics providers, technical providers, and marketing partners
Approximate geolocation information	General location determined from an IP address or similar technical information	Analytics, security, technical, and marketing providers

We do not use or disclose sensitive personal information to infer characteristics about you.

Advertising and Marketing Disclosures

Depending on your location, certain disclosures of personal information for advertising purposes may be considered a “sale,” “sharing,” or use for “targeted advertising” under applicable privacy laws.

During the preceding 12 months, and where permitted by law or based on your consent, we may have disclosed the following information for marketing and advertising purposes:

Category of personal information	Categories of recipients
Identifiers, such as your name, email address, or telephone number	Business and marketing partners
Commercial information, such as products viewed or purchased	Business and marketing partners
Usage Data	Business, analytics, and marketing partners

You may have the right to opt out of these activities as described in the “Your Rights” section below.

Third-Party Websites and Links

The Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Nestivox, you should review that website’s privacy policy, security practices, and terms and conditions. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites.

Information you share publicly or through third-party social media platforms may be visible to other users and may be used by those third parties according to their own policies.

The inclusion of a third-party link on our Site does not necessarily mean that we endorse the third party, its website, or its services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below to request its deletion.

We do not knowingly sell or share the personal information of anyone under 16 years of age.

Security and Retention

We take reasonable measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee that information will always remain protected.

Information sent over the internet may not be secure while in transit. Please avoid using unsecured channels to send sensitive or confidential information.

We retain personal information only for as long as reasonably necessary to:

Maintain your account
Provide the Services
Fulfil orders
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements and policies

The exact retention period depends on the type of information, why it was collected, and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights concerning your personal information:

Right to access or know: You may request access to the personal information we hold about you and information about how it is used or disclosed.
Right to deletion: You may request that we delete personal information we hold about you.
Right to correction: You may request that inaccurate personal information be corrected.
Right to data portability: You may request a copy of your personal information in a portable format or ask us to transfer it to another organisation, where applicable.
Right to opt out: You may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
Right to restrict processing: You may request that we stop or limit certain processing of your personal information.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
Right to appeal: If we decline your privacy request, you may have the right to appeal our decision by replying to our response.
Right to manage marketing preferences: You can unsubscribe from promotional emails by selecting the unsubscribe link in any marketing email.

Opting out of marketing emails will not prevent us from sending essential non-promotional communications, such as messages concerning your account, order, payment, delivery, or return.

You can exercise your rights through the options available on our Site or by contacting us using the details below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before completing a request. This may require information such as your email address, order details, or account information.

Where permitted by law, you may appoint an authorised agent to submit a request on your behalf. We may require proof that the agent has permission to act for you and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

Complaints

If you have concerns about how we collect or process your personal information, please contact us using the details below.

If you are not satisfied with our response, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

EEA residents can find their relevant supervisory authority through the European Data Protection Board.

International Data Transfers

Your personal information may be transferred, stored, and processed outside the country where you live. It may also be processed by our staff, service providers, and business partners located in other countries.

When personal information is transferred outside the EEA or United Kingdom, we rely on legally recognised safeguards where required. These may include the European Commission’s Standard Contractual Clauses, applicable UK transfer agreements, or transfers to countries recognised as providing an adequate level of data protection.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise your privacy rights, contact us at:

Email: support@nestivox.com
Postal address: 34 Eastbourne Road, London, SW17 9EG, United Kingdom

For the purposes of applicable data protection laws, and unless otherwise stated, Nestivox is the controller of your personal information.